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Netflix Downtime

Started by Kyle Brady · 10 months ago

As I’m sure you’ve noticed from any number of sources (blogs, newspapers, word of mouth, etc.), Netflix had a 3-day shipping problem which they’ve apparently resolved today.

Their answer to a week-long situation (depending on who you are and where you live it could have been longer than the 3-day period) is to give a refund […] ... Continue reading »

2 comments

  • Well... they didn't have to do jack. At least this shows SOME goodwill, and is actually pretty sweet.
  • Um, yes they did. It's called fulfilling the terms of the contract that we pay them monthly to agree to.

    This is the same situation as if you rented space on a server somewhere, and it went down for a week where it wasn't your fault, and the hosts didn't tell/ask you in advance. They're legally obligated to compensate you somehow, usually in legalese as an SLA with refund or payment reduction.

    So, thanks for playing anyways.

    --Kyle

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